Exchange Policy – Crafty Cuire
At Crafty Cuire, we value our customers and want every shopping experience to be enjoyable and worry-free. While we make every effort to provide you with high-quality products that meet your expectations, we understand that sometimes an item may not be the right fit for you. That’s why we have designed a clear and customer-friendly Exchange Policy.
Our Exchange Policy is built around fairness, transparency, and convenience. Please read the guidelines below carefully to ensure a smooth and stress-free exchange process.
What You Need to Know
• Products can be exchanged within 7–14 days of delivery, depending on the item category.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Exchanges are available for different sizes, colors, or alternative products of equal or higher value.
• For higher-priced exchanges, the price difference must be paid by the customer.
• Customers are responsible for the return shipping cost, unless the product is damaged, defective, or incorrect upon arrival.
• Crafty Cuire covers shipping costs in cases where we are at fault.
Eligibility for Exchange
To qualify for an exchange, the product must meet the following requirements:
• The item must be returned in the same condition you received it.
• It must be unused and free of stains, odors, or damage caused by the customer.
• Original tags, labels, and packaging should remain intact.
• The exchange request must be raised within the allowed timeframe (7–14 days) after receiving the order.
• Items purchased during clearance or final sale promotions are not eligible for exchange.
Products Not Eligible for Exchange
While we try to accommodate most requests, certain products are non-exchangeable for hygiene and safety reasons:
• Personal care products (e.g., skincare, cosmetics, or hygiene items).
• Customized or personalized items made specifically for the customer.
• Products purchased under “Final Sale” or heavily discounted categories.
• Items showing signs of wear, damage, or tampering.
Step-by-Step Exchange Process
To make the exchange process simple and hassle-free, please follow these steps:
• Submit an Exchange Request. Email your order number, reason for exchange, and details of the replacement product to support@craftycuire.com.
• Get Approval & Instructions. Our customer support team will review your request and provide return instructions along with the exchange process.
• Prepare the Package. Pack the product securely in its original packaging along with all accessories, manuals, and tags.
• Ship the Product Back. Send the package through a trusted courier service to the return address provided by our team.
• Inspection & Verification. Once we receive the product, our quality assurance team inspects it to confirm eligibility for exchange.
• Exchange Confirmation. After approval, we will dispatch the replacement product or share details for paying the difference (if applicable).
• Receive Your Replacement. Your new product will be shipped promptly, and tracking details will be shared with you.
Shipping & Handling for Exchanges
• If the exchange is due to a defective, damaged, or incorrect item, Crafty Cuire covers the full shipping cost.
• For exchanges requested for personal reasons (e.g., change of size, style, or preference), the customer is responsible for return shipping.
• We recommend using a trackable courier service to avoid lost packages, as we cannot process exchanges without receiving the returned item.
Processing Time
• Exchange requests are processed within 3–5 business days of receiving the returned item.
• The replacement product is shipped as soon as the inspection is cleared.
• Delivery times may vary depending on location and availability of the replacement product.
Important Notes
• Products purchased using discount codes or vouchers are eligible for exchange, but the value of the exchange will be based on the discounted price.
• If the requested replacement item is out of stock, customers may opt for store credit or select another product of equal value.
• Multiple exchange requests for the same order may be subject to approval at our discretion.
• Exchange approvals are final and cannot be reversed once processed.
Why Choose Crafty Cuire’s Exchange Policy?
Our Exchange Policy is designed with your satisfaction in mind. Unlike many online stores that make exchanges complicated, we focus on:
• Quick response times from our support team.
• Clear guidelines so customers know exactly what to expect.
• Flexible options—exchange for size, color, or entirely different products.
• Secure shipping methods to protect your returned items.
• Customer-first approach that values your trust and loyalty.
Contact Us for Exchange Queries
At Crafty Cuire, customer satisfaction is our top priority. Our Exchange Policy ensures that you can shop with confidence, knowing that if something isn’t perfect, we’ll help you find the right replacement. Whether it’s a different size, a new color, or an alternative product you love, our team is here to make the process smooth and reliable.
If you have any questions, feel free to contact us at support@craftycuire.com—we’re always happy to help.