Frequently Asked Questions
Everything you need to know about our leather collection, ordering process, delivery, returns and caring for your CraftyCuire pieces.
Your Questions, Answered.
Explore our frequently asked questions for helpful information before and after your purchase. If you need further assistance, our customer support team is here to help.
01 — Our Products
01 Are Crafty Cuire products made of genuine leather?
Yes, all our products are crafted from 100% genuine leather. We work with skilled artisans to ensure durability, elegance, and premium finishing.
02 Do you offer women’s handbags and men’s leather jackets?
Absolutely. Our collection includes women’s handbags, men’s and women’s leather jackets, wallets, keychains, and mobile wallets, all made with pure leather.
03 Can I personalize my leather product?
Yes, we provide customization options on selected products. You can request initials, name embossing, or other personalization by contacting us at info@craftycuire.com.
04 Will the color of my purchase match the product images?
We try our best to showcase true product colors. However, slight variations may occur due to lighting, photography, or screen resolution differences.
02 — Orders & Payments
05 How do I place an order online?
Placing an order is simple:
- Browse your favorite leather product.
- Add it to your cart.
- Proceed to checkout.
- Fill in your shipping details and complete secure payment.
06 What payment methods do you accept?
We accept major credit/debit cards, PayPal, and cash on delivery (COD) for selected regions.
07 What should I expect after placing my order?
You will receive an order confirmation email, followed by updates when your product is packed and shipped.
08 What if I forget my order number?
No worries. Simply contact us at support@craftycuire.com with your name and email used during purchase, and our team will assist you.
03 — Shipping & Delivery
09 What is the delivery time for online orders?
- Pakistan: 3–5 working days.
- USA & International: 7–12 working days, depending on the destination.
10 Do you ship worldwide?
Yes, Crafty Cuire delivers to Pakistan, USA, and selected international destinations.
11 How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email so you can monitor your shipment’s progress.
04 — Returns & Exchanges
12 What is your return and exchange policy?
We offer a 7-day return and exchange policy. The item must be unused, in original condition, and returned with all tags and packaging.
Please review our Return & Exchange Policy page for complete details before requesting a return or exchange.
13 Who pays for return shipping?
- If you receive a defective or incorrect product, Crafty Cuire covers the return shipping.
- For other cases, such as size or color preference, the customer bears return shipping costs.
05 — Product Care & Support
14 How do I care for my leather product?
To help care for your leather product:
- Keep it away from water and direct sunlight.
- Use a leather conditioner every few months.
- Store it in a dust bag when not in use.
15 How can I contact customer support?
You can reach us by email:
- General enquiries: info@craftycuire.com
- Customer support: support@craftycuire.com
Every Detail Matters.
At CraftyCuire, your shopping experience matters. If you need more information about our products, orders, or policies, our team is ready to assist.
Contact Customer Support