Returns & Exchanges.
Your satisfaction matters to us. Discover our return and exchange guidelines for a thoughtful and seamless shopping experience.
EXPLORE OUR POLICYShopping With Confidence.
At CraftyCuire, every handbag is selected with care and attention to detail. Please review the information below before requesting a return or exchange, so we can guide you through the process smoothly.
Everything You Need to Know.
Return Eligibility
If your order does not meet your expectations, contact our customer support team to confirm whether your item qualifies for a return.
CONTACT US TO CONFIRMExchange Requests
Want a different style or colour? Contact us to discuss an exchange. Exchanges depend on product condition, availability and approval.
SUBJECT TO AVAILABILITYProduct Condition
Please keep the handbag unused and in its original condition, with original tags, packaging and accessories, until your request is reviewed.
KEEP ORIGINAL PACKAGINGRefunds & Payments
If a refund is approved, our team will explain the applicable refund method and expected processing details before proceeding.
CONFIRMATION REQUIREDShipping & Delivery
Please contact us before sending any item back. Our team will provide the relevant return instructions and clarify any applicable shipping costs.
CONTACT US BEFORE SENDINGHow to Request
Email our team with your order number, the reason for your request, and clear photos if your item arrived damaged or incorrect.
ORDER DETAILS REQUIRED
Every Detail Deserves Care.
We want every CraftyCuire purchase to feel special. If something is not right with your order, please reach out to us first. We will review your concern and help you understand the next steps.
EMAIL CUSTOMER CAREBefore You Send an Item Back
Please wait for confirmation and return instructions from our team before shipping an item to us. Do not send products to an address without prior authorization.
Policy details to confirm before publishing: Specify your accepted return window, whether sale items are eligible, who pays return shipping, refund processing times, and any exceptions. These terms have not been provided, so this page does not promise a specific return period or automatic refund.
Need a Little Assistance?
Our customer care team is ready to help you with your return, exchange or order-related questions.
MONDAY TO SATURDAY · 9:00 AM – 6:00 PM PKT