Returns & Exchanges
Your satisfaction matters to us. We're here to help make your CraftyCuire shopping experience thoughtful, reassuring and exceptional.
PERSONAL CARE · THOUGHTFUL SERVICE · TIMELESS ELEGANCE
Every Detail Matters.
We want you to feel confident choosing CraftyCuire. If something isn't quite right with your order, please contact our customer care team. We'll review your request and guide you through the next steps.
Returns
Have a concern about your purchase? Contact us so we can review your order and explain the available return options.
Explore the process ↗Exchanges
Looking for a different colour or another option? Tell us what you'd prefer and we'll explain the available exchange arrangements.
Request assistance ↗Product Concerns
Received a damaged or incorrect item? Please get in touch with your order details and clear photos so we can assess the situation.
Contact our team ↗Our Return & Exchange Guidelines
A few important things to keep in mind before requesting a return or exchange.
Contact Us First
Please contact our customer care team before sending any item back. We will review your request and provide the appropriate instructions.
Product Condition
Keep the item unused and in its original condition, with its packaging and included accessories, while your request is being reviewed. Final eligibility will be confirmed by our team.
Order Information
Have your order number, purchase details and reason for the request ready. This helps us identify your order and assess your enquiry.
Damaged or Incorrect Items
If something arrives damaged or differs from your order, contact us as soon as reasonably possible. Please include clear photographs of the product and packaging.
Shipping Arrangements
Please wait for our team's instructions before dispatching a return. Any applicable shipping arrangements or charges will be explained during the review.
Refunds and Resolution
If a refund or another resolution is approved, we will confirm the applicable method and next steps with you. Processing arrangements depend on the outcome of your request.
A note from CraftyCuire Return eligibility, exchange options and any applicable conditions are confirmed after reviewing your order. Please contact us before arranging a return or exchange.
A Thoughtful Process.
Here's how to get assistance with your return or exchange request.
Get in Touch
Email us at contact@craftycuire.com or contact us on WhatsApp. Include your order number and the reason for your request.
Request Review
Our team will review your order details and any supporting information. We may contact you if additional details are needed.
Follow the Instructions
If your request can proceed, we'll explain the next steps, including any applicable dispatch or collection arrangements.
Receive an Update
We'll communicate the outcome of your request and explain any confirmed exchange, refund or alternative resolution.
Request a Return or Exchange.
Share your order details below. Your enquiry will be prepared in your email application so you can review and send it to our customer care team.
Tell Us More.
Frequently Asked Questions.
A few helpful answers about returns and exchanges.
How do I request a return or exchange?
Email contact@craftycuire.com or contact us on WhatsApp at +92 344 7538986. Provide your order number, the reason for your request and any relevant photos. Our team will review the details and guide you through the next steps.
How many days do I have to return an item?
The applicable return eligibility period must be confirmed for your order. Please contact our customer care team before sending an item back so we can advise you about the applicable conditions.
Can I exchange my handbag for another colour?
Please tell us the colour or alternative item you have in mind. Our team will review your request and confirm whether an exchange is available, subject to the applicable conditions and product availability.
What should I do if my order arrives damaged?
Contact us as soon as reasonably possible. Include your order number and clear photographs of the item, its packaging and the concern. We'll review the information and explain the next steps.
Who pays for return shipping?
Return shipping arrangements and any applicable charges depend on the circumstances of the request. Please contact our team and wait for confirmation before arranging a shipment.
When will I receive my refund?
If your refund request is approved, our team will explain the applicable refund arrangements and expected processing information. The timing may depend on the payment method and payment provider.
Can I send an item back without contacting you?
Please contact us first. Our team will review your request and provide the relevant return instructions so that your item can be handled appropriately.
We're Here to Make Things Right.
Need help with a return, exchange or product concern? Our team is ready to listen and guide you.
MONDAY TO SATURDAY · 9:00 AM – 6:00 PM PKT