FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Are Crafty Cuire products made of genuine leather?

Yes, all our products are crafted from 100% genuine leather. We work with skilled artisans to ensure durability, elegance, and premium finishing.

2. Do you offer women’s handbags and men’s leather jackets?

Absolutely. Our collection includes women’s handbags, men’s and women’s leather jackets, wallets, keychains, and mobile wallets, all made with pure leather.

3. Can I personalize my leather product?

Yes, we provide customization options on selected products. You can request initials, name embossing, or other personalization by contacting us at info@craftycuire.com.

4. Will the color of my purchase match the product images?

We try our best to showcase true product colors. However, slight variations may occur due to lighting, photography, or screen resolution differences.

5. How do I place an order online?

Simply:
• Browse your favorite leather product.
• Add it to your cart.
• Proceed to checkout.
• Fill in your shipping details and complete secure payment.

6. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and cash on delivery (COD) for selected regions.

7. What is the delivery time for online orders?

• Pakistan: 3–5 working days.
• USA & International: 7–12 working days depending on the destination.

8. Do you ship worldwide?

Yes, Crafty Cuire delivers to Pakistan, USA, and selected international destinations.

9. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email so you can monitor your shipment’s progress.

 

10. What if I forget my order number?

No worries. Simply contact us at support@craftycuire.com with your name and email used during purchase, and our team will assist you.

 

11. What should I expect after placing my order?

You will receive an order confirmation email, followed by updates when your product is packed and shipped.

12. What is your return and exchange policy?

We offer a 7-day return and exchange policy. The item must be unused, in original condition, and returned with all tags and packaging. For full details, please visit our Return & Exchange Policy page.

13. Who pays for return shipping?

• If you receive a defective or incorrect product, Crafty Cuire covers the return shipping.
• For other cases (e.g., size or color preference), the customer bears return shipping costs.

14. How do I care for my leather product?

• Keep away from water and direct sunlight.
• Use a leather conditioner every few months.
• Store in a dust bag when not in use.• For other cases (e.g., size or color preference), the customer bears return shipping costs.

15. How can I contact customer support?

You can reach us anytime at:
• Email: info@craftycuire.com
• Support: support@craftycuire.com