Information We May Collect

Depending on how you use our website, we may collect information you choose to provide, including:

• Your name and contact details, such as email address and phone number.
• Billing, delivery and shipping information needed to process orders.
• Order details, purchase history and customer service correspondence.
• Information you submit through website forms or direct communications.
• Technical information such as browser type, device information and website usage data, where available.

Please do not send payment card details or other sensitive information through ordinary email.

How We Use Your Information

Information may be used to:

• Process, confirm and deliver your orders.
• Respond to enquiries and provide customer support.
• Manage returns, exchanges and order-related requests.
• Maintain, improve and secure our website and services.
• Detect suspicious transactions, misuse or potential fraud.
• Meet applicable legal, accounting and regulatory obligations.
• Send promotional communications where permitted and, when required, with your consent.

Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support essential website functions, remember preferences, understand site performance and improve your experience.

Cookie availability and purposes depend on the tools enabled on the website. You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Payments and Order Processing

Orders may be processed using third-party payment providers, delivery companies and other service providers, depending on the payment and delivery options available at checkout.

These providers may process information needed to complete their services under their own terms and privacy policies. We do not claim to store or directly handle full payment card information unless our actual payment systems support that processing.

When Information May Be Shared

We do not treat your personal information as a product to sell. We may share relevant information when reasonably necessary with:

• Payment processors and financial service providers.
• Shipping, courier and order fulfilment partners.
• Website hosting, security, analytics and technical service providers, where used.
• Professional advisers or public authorities when legally required.
• Relevant parties in connection with a business transfer, where lawful.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

Data Security and Retention

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration.

No website or electronic transmission can be guaranteed completely secure. We retain information for as long as reasonably necessary for order fulfilment, customer service, legitimate business needs and applicable legal requirements.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or restrictions on the use of certain personal information. You may also be able to object to some processing or withdraw consent where processing is based on consent.

You can contact us using the details below to make a privacy request. We may need to verify your identity before responding. Some records may need to be retained where the law requires it.

If you receive marketing emails from us, you may unsubscribe using the link provided in the message, where available.

Third-Party Websites and Services

Our website may link to third-party websites or services. Those services operate under their own privacy practices, which may differ from ours. We encourage you to review their policies before providing personal information to them.

Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other safeguards are required. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

International Visitors

If you visit our website from another country, your information may be processed in a location different from your own, depending on our hosting and service providers. Where applicable, we will take steps required by relevant data protection laws.

Changes to This Privacy Policy

We may update this policy when our practices, services or legal obligations change. Any revised version will be published on this page. Please review it periodically to stay informed.